Terms & Conditions

This website is operated by Staal Smokehouse Ltd. Once you have placed an order on the website, we will confirm your order by sending an email to the email address you have provided. This email will list all products you have ordered, the price of those products and the delivery details. This is not an acceptance by us; a legally binding contract will only arise once we have completed delivery of the goods to you.

Amending or Cancelling the Order
We pride ourselves that our products are supplied fresh and produced to order. The confirmation email we send will set out the latest time that you may amend or cancel your order (the “cut off time”). Should you wish to cancel your order after the cut off time but prior to delivery, we may charge you in full for an amount equal to the value of your order, including delivery cost.

Should any product be unavailable for any reason, we reserve the right to offer a substitute item for a similar or greater value. We will always contact you by email or telephone prior to doing this.

Price and Delivery Charges
The price of the goods will be quoted on the website at the time you confirm your order by clicking “checkout” and will be inclusive of VAT where applicable.

If you amend your order prior to the cut off time to increase the quantity of items already ordered, the price charged for the additional items will be the price quoted at the time you make the original order, If, however, you are adding new items to your order, the price charged for those new items will be the price quoted at the time you amend the order.

All orders to the UK mainland will attract a delivery charge of £10.00. The exception being deliveries to the Highlands and Islands of Scotland, that will incur an additional charge and you should call in advance for a quote.

We will debit the total cost of your order, including the delivery charge, from your debit or credit card at the time you place your order.